Sterling Family of Jewelers Extended Service Plan

Keep your jewelry strong, secure and as beautiful as the day you received it with the Sterling Family of Jewelers Extended Service Plan (ESP). One payment covers your jewelry for its lifetime.

Purchase the ESP and the following services are free:

• Ring sizing
• Prong retipping
• Prong replacement
• Head replacement
• Diamond or color stone tightening
• Chain soldering
• Clasp replacement

There's no deductible under the plan. To take advantage of ESP coverage you purchased, take your jewelry to any Sterling Family of Jewelers store accompanied by your sales slip from your ESP purchase. This applies to all in-store and online purchases of the ESP. Unauthorized repairs or service (meaning any modifications, alterations, repairs or service by anyone other than Sterling Family of Jewelers or a repair center authorized by us) can void your ESP coverage.

What's Covered

The ESP is a repair plan. When you buy the ESP for your purchase, we'll furnish labor and parts necessary to maintain the merchandise in a usable and wearable condition. The ESP only covers wear during normal wear and use of the merchandise.

ESP coverage includes - but isn't limited to - the following services, subject to the other terms and conditions:

• Ring sizing
• Refinishing and polishing
• Rhodium plating white gold
• Earring repair
• Chain soldering
• Resetting your diamonds and gemstones.

Parts may be replaced with parts of like and quality, including non-original manufacturer's parts.

What's Not Covered

The ESP isn't a replacement plan. Watches and the replacement of diamonds or gemstones are not covered under the ESP.

Nothing in the ESP obligates Sterling Family of Jewelers to repair or replace materials resulting from excessive or abusive treatment of the merchandise other than normal wear and tear.

The ESP also does not cover:

• The loss or theft or damage resulting from loss, theft, misuse, abuse or Act of God.
• If you purchase the ESP after your merchandise purchase, it doesn't cover existing conditions that occur in the time between buying your merchandise and the effective date of the ESP.
• The ESP doesn't replace, any other warranties/guarantees applicable to the merchandise - it's a supplement.
• You must perform all maintenance on the merchandise required by any applicable underlying warranties/guarantees to maintain the merchandise in usable and wearable condition, as detailed in those warranties/guarantees.
• The ESP does not cover damage resulting from failure to comply with recommended services and/or maintenance under such warranties/guarantees.

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