If you'd like to make a payment on your Sterling Family of Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your Sterling Family of Jewelers Card.
(note: You will need to create a login and password separate from your Sterlingjewelers.com online profile)
Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)
Email us about merchandise questions or concerns, repair questions, or warranty and service plan questions HERE
Is you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8179
If you'd like to contact us via mail, your correspondence can be sent to:Sterling Jewelers Inc.375 Ghent RoadAkron, Ohio 44333
If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE
If you'd like to request a sales slip for a previous purchase, click HERE
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