Our Customer Care team can be reached directly at 800-527-8179 during the below hours:
MONDAY - FRIDAY 9am - 10pm ET
SATURDAY - 10am - 10pm ET
SUNDAY - 12pm - 9pm ET
If you'd like to make a payment on your Sterling Family of Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your Sterling Family of Jewelers Card.
(note: You will need to create a login and password separate from your Sterlingjewelers.com online profile)
Check the status of your online order or cancel your order HERE
(note: Orders can only be cancelled up to one hour after placed)
Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below.
Chat agents are staffed:
Monday - Friday 10AM to 10PM ET
Saturday and Sunday from Noon - 9PM ET
Is you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8179
Email us about merchandise questions or concerns, repair questions, or warranty and service plan questions HERE
If you'd like to contact us via mail, your correspondence can be sent to:Sterling Jewelers Inc.375 Ghent RoadAkron, Ohio 44333
If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE
If you'd like to request a sales slip for a previous purchase, click HERE
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