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Return and Refund
If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Sterling Family of Jewelers location or sterlingjewelers.com. Or you may exchange it within 90 days of purchase at any Sterling Family of Jewelers.* Watches in original condition (unworn and unaltered), and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Sterling Family of Jewelers or returned to sterlingjewelers.com.* Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.
*Exchanges are not accepted at sterlingjewelers.com.
Guarantees and Service Plans
Sterling Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.
In addition, you may purchase the Sterling Jewelers Lifetime Extended Service Plan . The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. This plan covers repairs to the mounting (setting) including future ring size adjustments, refinishing and polishing, and resetting your diamonds and gemstones. Note: The Extended Service Plan is not offered for certain metals such as Tungsten and Titanium. You must take your merchandise to a Sterling Family of Jewelers location for service under this plan.
The address for our corporate headquarters is:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333
PO Box 740425
Cincinnati, OH 45274-0425
*Please include your Sterling Jewelers credit account number on your check or money order. Do not send cash. Cash payments may only be made at one of our Sterling Family of Jewelers store locations.